While most people impacted by disaster will be able to bounce back fairly quickly with help from their support networks, others may experience significant emotional distress or other mental health concerns that can impede recovery. Deaf and hard of hearing people may be especially at risk for disaster-related distress. Barriers to accessibility for mental healthcare, emergency preparedness, and disaster relief services are just a few distress risk factors that Deaf/HoH people face throughout the disaster cycle. In addition, the vast majority of crisis hotlines are set up to accommodate hearing, not Deaf/HoH, callers. While video Relay connections can offer 3rd-party interpretation between ASL users and hearing counselors, the responding counselor still may not fully understand the needs or be able to communicate effectively via the interpreter, especially if the caller is in crisis. While crisis chat and text services can seem like a sufficient alternative to hearing hotlines, Deaf people might understandably assume that responding chat/text counselors may not understand their needs as Deaf individuals, and therefore may be resistant in accessing these options. https://www.samhsa.gov/ddh
source https://www.youtube.com/watch?v=lzDde2_XoiY
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